GGZ Friesland, a provider of professional help to people with severe psychiatric problems, has worked with ISPnext’s Vendor Management and Spend Analytics since 2015. The solutions give the organisation control over supplier risk, HKZ compliance and supplier spend.
Before 2015, procurement processes ran largely manually, by mail or in Excel, with little structured insight into supplier risk and spend.
Vendor Management with Vendor Rating implemented to assess the top 50 suppliers on four risk aspects, supplemented with Spend Analytics for supplier spend and a project module for budget monitoring.
Clear insight into supplier performance and risk, easier compliance with HKZ audits, and continuous overview of spend and project budgets.
Gaining control over supplier risk and manual processes
In 2015, GGZ Friesland transitioned to a directional organisation. The organisation looked for ways to optimise administrative procurement processes and a structured way to assess supplier risk.
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Manual, time-consuming procurement processes
Administrative procurement processes and tasks were previously carried out by hand, via mail or in Excel, offering little efficiency or time savings.
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Limited structured supplier risk management
For HKZ certification, suppliers needed to be assessed on continuity, financial health, patient safety and information security, without a central, periodic assessment process.
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Little insight into supplier spend and contract compliance
There was a lack of up-to-date insight into which suppliers sent many invoices and whether contract obligations matched actual spending.
"Vendor Rating is a very efficient and concrete tool for us to assess suppliers. This greatly improves efficiency and helps us comply with HKZ audits."
Supplier assessment and spend insight with Vendor Management and Spend Analytics
GGZ Friesland has worked with ISPnext’s Vendor Management and Spend Analytics since 2015, used for supplier assessment, risk management and spend analysis.
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Vendor Rating for supplier assessment
Through Vendor Rating within Vendor Management, the top 50 suppliers are periodically assessed on probability, impact and risk, across four aspects: continuity, financial health, patient safety and information security.
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Part of risk management and HKZ compliance
The assessments form part of the wider risk management and help GGZ Friesland comply with HKZ audits, with clear insight into how suppliers are performing.
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Spend Analytics for supplier spend
With Spend Analytics, GGZ Friesland easily creates spend analyses and has up-to-date insight into supplier spend, including which suppliers send many invoices and whether contract obligations match actual spending.
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Project module for budget monitoring
Within the project module, GGZ Friesland monitors ICT and construction projects that require large investments, checking the established budget against expected and realised spend per project, enabling early action where needed.
More control over supplier risk and spend
Thanks to Vendor Management and Spend Analytics, GGZ Friesland has clear insight into supplier performance and spend, HKZ audits run more smoothly, and the organisation maintains control over project budgets.
What it delivers for GGZ Friesland
- Efficient and concrete supplier assessment via Vendor Rating, with less manual work than before
- Clear insight into supplier risk across four aspects: continuity, financial health, patient safety and information security
- Easier compliance with HKZ audits thanks to periodic, structured supplier assessment
- Up-to-date insight into supplier spend and invoicing via Spend Analytics, including checks on contract obligations
- Continuous overview of budget versus expected and realised spend within ICT and construction projects
Frequently asked questions about Vendor Management at GGZ Friesland
Vendor Rating is a component of Vendor Management that GGZ Friesland uses to periodically assess the top 50 suppliers on probability, impact and risk, across four aspects: continuity, financial health, patient safety and information security.
By assessing suppliers periodically and in a structured way through Vendor Rating, GGZ Friesland has clear insight into supplier performance, which simplifies audits for HKZ certification.
Spend Analytics is used to easily create spend analyses, gain insight into supplier spend, see which suppliers send many invoices, and check contract obligations against actual spending.
Within the project module, GGZ Friesland checks the established budget per project against expected and realised expenditure, enabling early action where needed.
GGZ Friesland has worked with ISPnext’s Vendor Management and Spend Analytics solutions since 2015, since transitioning to a directional organisation.
The collaboration goes well: GGZ Friesland has good contact with consultants and support, questions are addressed promptly, and knowledge about market developments is shared regularly.
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