Suboptimisation
Huge strides have been made in digitising procurement invoices over the past few decades. John: "Invoices no longer get lost, people can give digital approval, and lead times are significantly shorter. Automatic matching with purchase orders allows for a short lead time. Digital invoice processing ensures automatic retrieval of invoices from mailboxes and automatic classification and checking for duplicates, among other things. OCR recognition is often used. While OCR technology has improved in recent years, it remains a suboptimal process. A recognised invoice often still needs to be checked for errors, as the interpretation of characters remains error-prone. The difference between, say, a 5 and an S, a 1 and a capital letter I is sometimes barely distinguishable to the eye, let alone to software. As a result, invoice processing is not completely efficient. There is also a risk that the user manually makes faulty corrections."