Accessible Invoice Flows at B&G Hekwerk

Willem Andree, controller at B&G Hekwerk, supports his colleagues in processing invoices correctly. He also manages the set-up of the invoice processing solution as admin. Willem talks about the introductory process with ISPnext: "After a demo and the reference visit to another ISPnext customer, we were convinced to do business." Willem found the short lead time of just over three months to be a plus. He explains how this worked: "We started with a kick-off to have all noses in the same direction. This allowed us to identify what our requirements were and what was necessary to set up the invoice processing solution. We then tested internally with four training days over a four-week period. The training days had a positive effect by training employees 1-on-1. ‘Bugs’ were addressed immediately before we went live. Since then, we have been live with digital invoice verification and work with it daily."

Ewoud Woudenberg, Sales Executive at ISPnext, explains the familiarisation process: ‘We work according to the “Train the trainer” concept. By transferring the right knowledge to Willem, he is able to function as independently as possible. Willem: "Breaking in by training worked well. The explanation to approvers within the organisation about approving invoices was picked up internally through short meetings. The involvement was very high from both B&G and ISPnext." Ewoud: "Of course we are ready for Willem behind the scenes with our support department."

Willem: ‘"Invoice processing is now completely digital. The approval process is structured in such a way that the invoice reaches the right person digitally via invoice processing. We always know where an invoice is in the process. This has made us more efficient and we now focus on other processes within the administration."

Willem: "The cooperation is going satisfactorily. There are regular updates which are extensively tested. The timing of these updates is communicated well in advance. Everyone sees the benefits of processing and approving invoices digitally." SmartScan also works satisfactorily: "Most of the invoices are recognised well. Only the XML files are not always recognised correctly yet. Our often smaller suppliers and I don't always know where the solution lies yet. So we can optimise even further by working on the recognition points. This way, our suppliers' XML files are also processed better. The ultimate goal is the highest possible recognition rate."

Willem concludes: "ISPnext's software has definitely brought efficiency gains to our finance department. There is less paper in circulation and we process more invoices with less capacity. We are very satisfied with its use and will be using it for years to come. The application is also being implemented for our branch in Belgium."

B&G Hekwerk has been developing fencing and gates in its own production facilities since 1963. Fences and gates can be ordered from many suppliers. However, B&G fencing is manufactured in their own production facilities to the highest quality standards. B&G offers customers complete peace of mind, from order service to installation, service and maintenance.